Welcome to our FAQ hub! Whether you’re an At-Home Artist, a Nail Professional, or a Creative Parent, we’re here to ensure your experience with Bluesky Cosmetics is as smooth and inspiring as our Glass Gel finish. Find answers to common questions about our products, delivery, and more below.
🎨 Products & Collections
What makes Bluesky products different for at-home users versus professionals?
Our entire range is crafted with professional-quality formulas accessible to all skill levels. Products like our Fast & Easy Builder Gel are perfect for beginners seeking salon-like results at home, while our 4D Gels and Cat Eye polishes offer the advanced effects demanded by nail technicians. The BLUESKY Kids line ensures even the youngest creatives can enjoy safe, playful nail art.
Are your gels and polishes safe and long-lasting?
Absolutely! We formulate our gels, including the Builder Gel and Gel Polish collections, for durability and a flawless finish. They are designed to be chip-resistant and require proper curing with a LED/UV lamp. Always follow the instructions for best results.
Do you offer seasonal or limited-edition collections?
Yes! Creativity evolves with the seasons. Explore our current
Autumn 24 and
Autumn/Winter collections for trending shades and textures. We also launch special thematic collections like
Galaxy and
Flower for unique nail art inspiration.
Tip: Follow us on social media for launch announcements!
🌍 Shipping & Delivery
Where do you ship to, and how long will my order take?
We proudly ship
worldwide from our Bristol studio (excluding a few remote areas). Here’s your timeline:
🚀 Standard Tracked Shipping (£12.95): Via DHL/FedEx. Delivered in
10-15 days after dispatch. Perfect for when you need your
Fine Liners or
Brushes for an upcoming project.
🎁 Free Standard Shipping: Via EMS on all orders over
£50. Delivered in
15-25 days after dispatch. Ideal for stocking up on your
Gel Paint shades or exploring new collections.
All orders are processed within 1-2 working days. You’ll receive a tracking email once your parcel is on its way!
Can I track my order?
Yes! As soon as your parcel of creativity is dispatched, we send a tracking link to your email. You can follow your Gel Polishes or Nail Art Kits every step of their global journey to your doorstep.
💳 Payments & Security
What payment methods do you accept?
Checkout is quick, easy, and secure. We accept all major payment methods to suit our global community:
Visa MasterCard JCB PayPal Shop with absolute peace of mind, whether you’re investing in our professional Extensions range or the BLUESKY Kids line.
Is my payment information safe?
Completely. We use industry-standard encryption and secure payment gateways. Your financial data is never stored on our servers.
📦 Returns & Exchanges
What is your return policy?
Confidence is key to creativity. If any item doesn’t meet your expectations, you have
15 days from the date of receipt to initiate a return. We strive to make the process as hassle-free as applying our
Fast & Easy Builder Gel.
Please contact our friendly team at [email protected] to start the process. Items must be in original, unused condition.
Who covers the return shipping cost?
For items damaged in transit or incorrect items sent by us, we will cover the return costs. For other returns, the customer is responsible for return shipping unless otherwise stated by local law.
🔧 Account & Technical Support
I’m having trouble with my order or account. What should I do?
Our customer service team, based right here in creative Bristol, is as passionate about helping you as we are about nail art. Please email us at
[email protected] with your order number or query, and we’ll get back to you promptly.
Do you offer tutorials or guidance on using your products?
Yes! We believe in empowering your creativity. Visit our website blog and social media channels for tutorials, inspiration, and tips on using everything from Foils & Glitters to achieving the perfect Cat Eye effect.
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