Privacy Policy

✨ At Bluesky Cosmetics, we believe that creativity and trust go hand in hand. Just as you focus on creating stunning nail art with our professional-quality gels, polishes, and essentials, we focus on protecting your personal information with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your data when you visit bluesky-uk.com.

Last Updated: Autumn 2024

1. Who We Are & Our Creative Community

Bluesky Cosmetics is a creative nail beauty brand based in Bristol, UK, serving a global community of nail artists, at-home creators, and parents (through our BLUESKY Kids line). Our website is designed for those who value professional-quality products—from 4D Gel and Builder Gel to playful Foils & Glitters—and a seamless, secure online experience.

2. Information We Collect

To provide you with a smooth checkout and personalised creative journey, we collect the following types of information:

• Personal Details: Name, email address, shipping/billing address, and phone number when you place an order for our Autumn 24 collection or Bags & Cases.
• Payment Information: Payment method details (e.g., card type, last four digits) processed securely via our partners. We never store full card details on our servers.
• Order History: Records of your purchases, such as Gel Polish shades or Extensions kits, to improve your shopping experience and manage returns.
• Technical Data: IP address, browser type, device information, and pages visited (e.g., whether you explore Cat Eye or Galaxy collections) to optimise site performance.
• Communication Data: Messages sent via email (e.g., to [email protected]) or inquiries about products like Fast & Easy Builder Gel.

3. How We Use Your Information

Your data helps us fuel your creativity securely and efficiently:

• To process orders for Gel Paint or Fine Liners and arrange worldwide shipping (excluding remote areas).
• To communicate order confirmations, delivery updates, and respond to your queries.
• To improve our website, product ranges (like Autumn/Winter shades), and customer service based on your feedback.
• To prevent fraud and ensure transaction security, aligning with our commitment to 100% Secure Payments.
• To send promotional updates about new collections (e.g., Flower designs) if you have opted in. You can unsubscribe anytime.

4. Data Sharing & Disclosure

We respect your privacy and only share data when necessary:

• Payment Processors: Secure partners like Visa, MasterCard, JCB, and PayPal handle transactions—they comply with PCI DSS Level 1 standards.
• Shipping Carriers: Courier services receive your address to deliver Brushes or File & Buffers to your doorstep.
• Legal Compliance: If required by law, we may disclose information to authorities.
• Service Providers: Trusted IT and marketing partners who assist in running our website, under strict confidentiality agreements.
• We never sell your personal data to third parties for marketing.

5. Data Storage & Security

Your security is our priority, just as precision is key to applying Glass Gel.

• Storage Location: Data is stored on secure servers within the UK/EEA, with backups encrypted.
• Encryption: All transactions use SSL encryption, ensuring your information remains confidential.
• No Financial Data Storage: Payment details are handled exclusively by our secure gateways; we do not store them.
• Access Controls: Only authorised Bluesky Cosmetics staff can access your data for order processing or support.
• Retention: We keep your data only as long as needed for order fulfilment, legal obligations, or service improvement.

6. Your Rights

As a valued member of our creative community, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccuracies in your address or contact details.
• Deletion: Request erasure of your data, where legally permissible.
• Opt-Out: Unsubscribe from marketing emails at any time.
• Object/Restrict Processing: Limit how we use your data in certain circumstances.
• To exercise these rights, contact us at [email protected]. We respond promptly, just as we do with checkout queries.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience—like ensuring your shopping cart retains those Bluesky Kids items while you browse.

• Essential Cookies: Required for site functionality, such as secure login and checkout.
• Analytical Cookies: Help us understand how artists explore our Galaxy or Builder Gel collections, improving site design.
• Marketing Cookies: Used to show relevant ads for our Autumn 24 shades on social media (if you consent).
• You can manage cookie preferences via your browser settings. Disabling cookies may affect site performance.

8. International Transfers

We serve a global creative community (excluding a few remote areas). If your data is transferred outside the UK/EEA, we ensure it is protected by adequate safeguards, such as Standard Contractual Clauses.

9. Children’s Privacy

Our BLUESKY Kids line is designed for children, but our website is not directed at minors. We do not knowingly collect data from children under 16. Parents or guardians may purchase products on behalf of children.

10. Changes to This Policy

We may update this policy as our collections evolve (hello, new Cat Eye shades!). The latest version will always be posted here with the effective date.