At Bluesky Cosmetics, we pour our passion into every bottle of Gel Polish, every pot of Builder Gel, and every glittering Foil. We want your creative journey with our products to be as seamless and inspiring as our nail art tutorials. This policy outlines how we deliver your artistic tools to your doorstep and our commitment to ensuring your complete satisfaction.
🚚 Shipping Information
We ship worldwide to bring our professional-quality nail products to your creative space. Please note that we are unable to deliver to some remote areas and certain Asian regions due to shipping restrictions.
Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has been dispatched from our Bristol studio.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time After Dispatch | Best For |
|---|---|---|---|
| Standard Shipping via DHL or FedEx |
£12.95 | 10-15 business days | Faster delivery with full tracking |
| Free Shipping via EMS (orders over £50) |
FREE | 15-25 business days | Budget-friendly option with tracking |
💡 Pro Tip: For time-sensitive projects or when you can’t wait to try our new Autumn 24 collection, we recommend our Standard Shipping option for quicker delivery.
International Shipping Notes
For orders outside the UK:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country
- Delivery times may vary due to customs processing
- All shipments include tracking information
- Please ensure your shipping address is complete and accurate
🔄 Returns & Exchange Policy
We understand that sometimes a shade isn’t quite right or an item needs swapping. Our returns policy is designed to be as clear and supportive as our nail art tutorials.
Our Returns & Exchange Promise
We offer a straightforward, 15-day return or exchange policy from the date you receive your order. Whether you’ve changed your mind about an Autumn 24 shade or received an incorrect item from our Bags & Cases collection, we’re here to help.
📦 Key Policy Points
- Return Window: 15 days from the delivery date
- Condition: Items must be unused, unopened, and in their original, saleable condition with all seals intact
- Proof of Purchase: Your order number or confirmation email is required
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or faulty item)
- Refund Method: Refunds will be issued to the original payment method used (Visa, MasterCard, JCB, PayPal)
🔄 The Step-by-Step Return Process
- For a refund: We’ll initiate the refund to your original payment method
- For an exchange: We’ll dispatch your new item (subject to availability) via your preferred shipping method. Any price difference will be charged or refunded
⏱️ Refund Timelines & Methods
Your refund is processed with the same care as we mix our 4D Gels.
- Processing: 1-2 business days after we receive and approve your return
- Bank/Payment Provider Processing: 5-10 business days. The time it appears in your account depends on your bank or PayPal
- Method: Refunds are issued only to the original payment method used (Visa, MasterCard, JCB, PayPal). We cannot refund to a different card or account
Shipping costs are non-refundable unless the return is due to our error.
⚠️ Important Exceptions & Non-Returnable Items
To ensure the safety and integrity of our products for our entire creative community, the following items cannot be returned or exchanged for hygiene and safety reasons:
🔒 Non-Returnable Products
- Opened or Used Products: Any gel polish, builder gel (including Fast & Easy Builder Gel), Gel Paint, Cleanser, or liquid product where the seal is broken
- Personal Care Tools: Brushes, File & Buffers, and other non-sterilisable tools
- Sale/Discounted Items: Clearly marked final sale products
- Custom or Made-to-Order Items: Any product not part of our standard collection
- Damaged Due to Misuse: Products damaged after delivery or not used as per instructions
Why? As a professional-quality brand, we must guarantee that every product reaching our customers—from a nail artist to a BLUESKY Kids parent—is pristine, sealed, and safe. Thank you for understanding.
🚨 Faulty Items?
If you receive a damaged, defective, or incorrect item (e.g., a broken bottle of Glass Gel or the wrong Flower foil), please contact us immediately at [email protected] with photos. We will cover all return shipping costs and send a replacement promptly.
🌍 International Returns (Outside UK)
Our global community is important to us. For customers outside the UK:
- You are responsible for return shipping costs and any applicable customs duties or taxes incurred on the returned parcel
- We cannot mark returned goods as “0 value”. Please declare them as “Returned Goods” with the original value to avoid delays
- Refunds will be issued in GBP. Your bank may apply a currency conversion fee
💌 Need Help?
Our small team in Bristol is here to assist with your return, exchange, or any questions about your Galaxy collection order.
- Email: [email protected]
- Postal Address for Returns (by authorisation only):
Bluesky Cosmetics, Returns Department
31 Corn St, Bristol, GB BS3D 5EH, United Kingdom
We aim to respond to all queries within 24-48 hours, Monday to Friday.